How to host deeper connections with the Listening Triangle

Mindfully Slowing down the conversation

Slowing Down the Conversation

What would it feel like to give an issue a bit more breathing room?

Conventional Conversations move things forward

Active Listening Conversations go deeper

The Listening Triangle

Triangulation is the process of finding out where you really are in a territory by taking a series of measurements. This approach, applied to listening, was recommended in an HBR article about managing a polarized workforce.

  1. Ask a real, powerful question.
  2. Actively listen, ie, paraphrase and confirm that you got it right.
  3. Re-ask. Don’t move on to another topic. Shift your question just a little bit to dive one step deeper and help triangulate your understanding of the person’s position.

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